Welcome to kondoex.com. We’re happy to do business with you, but first, read Kondoex ‘s Terms & Conditions carefully and all further linked information to understand our policies and procedures.

This document represents our Terms and Conditions, which govern your membership on and use of kondoex.com, the “Site,” and your purchasing, selling, and use of products through the Site. By accepting these terms and conditions, and by using the Site, you consent to follow and be bound by these conditions. This agreement is effective upon acceptance. If you do not accept to follow these Terms and Conditions, please do not access, register with, or use this Site.

By registering on the Site or purchasing or selling products through the Site, you acknowledge and agree to the following terms:
1.    By using the Site and accepting our Terms and Conditions, you acknowledge that you are at least 18 years of age before you became a member of the Site.
2.    If you are registering as a business/corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

When you register as a member of the Site, you are required to.
Provide true, accurate, and complete contact information and identification details.

Use of Membership.
Com is not liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure or misuse of your username and/or password.
By becoming a member on the Site, you consent, warrant, and acknowledge that you will:
1.    Accept responsibility for all activities that occur under your account or password.
2.    Maintain the confidentiality of your account and password
3.    Restrict access to and use of your account
4.    Notify Kondoex.com immediately of any unauthorized use of your account or any breach of security.

Member’s Responsibilities.
Provision of Information and Assistance. You agree to give all notices, provide all necessary information, materials, and approval, and render all reasonable assistance and cooperation necessary for the completion of the Online Transactions and Kondoex.com’s provision of the Transaction Services. If your failure to do so results in delay in the provision of any Transaction Service, cancellation of any Online Transaction, or disposal of any funds, Kondoex.com shall not be liable for any losses or damages arising from such default, delay, cancellation or disposal.

Representations and Warranties. 

You represent and warrant that:
(a) You will use the Transaction Services in good faith and in compliance with all applicable laws and regulations including laws related to anti-money laundering and counter-terrorism financing;
(b) All information and material you provide in connection with the use of the Transaction Services is true, lawful and accurate, and is not false, misleading or deceptive;
(c) you will not use the Transaction Services to defraud Kondoex.com, our affiliates, or other members or users of the Kondoex.com Sites or engage in other unlawful activities (including without limitation dealing in products prohibited by law); and
(d) In case you are a Seller of products, you have the legitimate right and authorization to sell, distribute or export the products using the Transaction Services and such products do not infringe any third party’s rights; and
(e) In case you are a Seller of products, you have good title to the products ordered under the Online Transaction, and the products meet the agreed descriptions and requirements; and
(f) In case you are a Seller of services, you will provide the services ordered with reasonable care and skills.Obligations to Pay Taxes. You shall be solely responsible for payment of any taxes (such as VAT), duties or other governmental levies or any charges or fees that may be imposed on any products or services purchased or supplied under or in connection with the Online Transactions.

*Feedback System. You shall not take any action which may undermine the integrity of Kondoex.com’s feedback system, such as providing positive feedback on oneself on the Kondoex.com Sites using secondary Member IDs or through third parties or by providing unsubstantiated negative feedback on another member of the Kondoex.com Sites.

•    Confidential Obligations. You shall keep confidential all confidential information provided by other members of the Kondoex.com Sites or by Kondoex.com or any of its affiliates in connection with any Online Transaction or the Transaction Services.
•    Confidential Information. All information and material provided by another member of the Kondoex.com Sites or by Kondoex.com or any of its affiliates will be deemed to be confidential information unless such information or material is already in the public domain or has subsequently become public other than due to your breach of the confidential obligations.Buyer Protection.
Users who shop at Kondoex.com receive full or partial refunds if the item is not as described by the Seller or if they don’t receive their item. This guarantee is offered by Kondoex.com to ensure buyers that their purchase is protected against fraud by any seller on the Site.
If a buyer has purchased an item through Kondoex.com and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer will be reimbursed by Kondoex.com the value of the item only. To be eligible for buyer protection, the buyer needs to file a complaint with Kondoex.com within three days of the initial date of delivery if the item hasn’t been received, or within three days from the effective receiving date of the relevant item. Kondoex.com will investigate the matter and if it has been determined (in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which Kondoex.com has reimbursed the buyer, Kondoex.com may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and Kondoex.com will charge the seller for Kondoex.com’s costs in reimbursing the buyer and for any handling and shipping. Kondoex.com reserves the right to take such further steps as it considers necessary, including, but not limited to, legal action. You acknowledge and agree that if any item returned to Kondoex.com by a buyer is fraudulent or unlawful, then Kondoex.com may in its sole discretion destroy the item or take any other steps as it considers necessary.

Return Policy for Gift Cards.
Gift cards can’t be returned nor can be used to purchase other gift cards on Kondo express Return.

Policy for Card Payments.
In the event you have settled by card, the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) shall be returned to your bank account provided that the request claim is approved. The buyer will cover the delivery fee while the returning shipping fees will be free of charge. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.

Return Policy for Cash Payments.
In the event you have settled by cash the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) excluding the delivery fees shall be credited to your wallet on your Kondoex account within a period of one (1) week from the collection date and subject to the compliance of the returned item to the return conditions. You shall have a period of one week starting the return collection date during which you can, either use the amount to execute other purchase(s) on the Site or request for its refund. In such case, Kondoex shall reimburse within a period of two (1) weeks following your request the said amount to you at the end of the above-mentioned period and in cash. The cash amount shall be collected from Kondoex offices exclusively.

Return Policy for Promotional Items.
Products purchased on sales, during clearance or with a special offer are subject to the return policy of the merchant on Kondo express.

Return Conditions.
Return requests should be made within 3 (three) days from receiving the item.
The item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.
If the item is an innerwear, lingerie, chocolates, flowers, cigars, socks, stockings, tights, software, product music album, books, swimwear, gift card, perfume box, mascara, eyeliner, nail polish, lip gloss, greeting cards, headpieces, hair care products (shampoo, serum, conditioner, masks, gel), eyelashes, eye lenses and eye serums, candles or fragrances, then the item is not eligible for return.
If the defective product can be covered under the manufacturer’s warranty, then the item cannot be refunded. Instead, you can arrange to get the item fixed or replaced.
The item should not be tampered with and should not have missing serial numbers otherwise, it will no longer be qualified for a refund.
Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
The original package of any item should not be opened and should remain sealed.

Return Policy for Repeated Returns.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Unreturnable Items.
Kondoex.com has the right to process as it deems appropriate any items returned from the buyers, after a period of 30 days from the return date provided that the customer has been notified of the status of the return and in the event that the customer did not accept to receive the returned items. By agreeing to these Terms and conditions, you explicitly authorize Kondo Express to dispose of and/or liquidate any undesired items without any objection and any liability to Kondo Express.

Amendments to These Terms & Condition.
Kondoex.com reserves the right to make changes to the Site, policies, and these Terms & Conditions at any time without your prior consent and with immediate effect by posting a notice of the amendment on the Site. If any of these Terms & Conditions shall be deemed invalid, void, or for any reason unenforceable, they shall be deemed severable and shall not affect the validity and enforceability of any of the remaining Terms & Conditions. Kondoex.com will notify you of any amendment to these Terms and Conditions that materially increases your obligations or decreases your rights in accordance with the terms of these Terms & Conditions.


If you have questions about this agreement, please contact us at info@kondoex.com

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